Arrangements are made with the debtor handed over to our company to pay the outstanding debt as advised by the School.

Any broken arrangements are followed up with a telephone call and/or sms message.

The debtor is categorised in terms of their payment behaviour.

Once the debtor is categorised as category 3, a Non-Responsive Report is submitted to the School to make a decision to blacklist the debtor. Category 3 status is when a debtor has broken their promise to pay and the account is 90 days overdue from the date the arrangement was made. Another reason could be that our company is unable to contact the debtor and no arrangment could be made after 90 days from the date the debtor was handed over.

This process consists of two stages:

28 Day Letter

A letter which is sent to the debtor advising them of the School's intention to list them with ITC should they not settle their outstanding debt.

The service can be requested on the Non Responsive Report when completing the 28 day letter amount column. Alternatively access the 28 Day Letter link via the secure School Login page.

ITC Listing

The School has the option to proceed with the process and list the debtor with ITC should the debtor not respond to the 28 Day Letter notification.

This service can be requested on the Expired 28 Day Notification Report when selecting the ITC Listing check box.

This service assists the school in tracing contact and address details when the parent/debtor has not provided any information or the information is incorrect.

To request this service, complete the Individual Trace template which can be accessed via the secure School Login page.

This service will assist in the screening of new enrolments and registrations for Colleges. The Schools could use this process in the evaluation of exemption requests.

To request this service, complete the Consumer Enquiry template which can be accessed via the secure Login page.